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Topic

Communication & Responsiveness

94.1% positive

Across 250 reviews of RHINO Lawyers in Lakeland, FL, communication & responsiveness appears in 34 reviews (94.1% positive), from 2022-03-05 through 2026-05-28.


Key findings

  • Communication & Responsiveness mentioned in 34 of 250 reviews (13.6%)

  • 94.1% of Communication & Responsiveness reviews are 4 or 5 stars

  • Average rating in Communication & Responsiveness reviews: 4.8★

Aspects most discussed in these reviews

  • Communication & Updates

    85%29 mentions
  • Problem Resolution & Effectiveness

    50%17 mentions
  • Responsiveness & Speed

    41%14 mentions
  • Professionalism & Conduct

    38%13 mentions
  • Courtesy & Friendliness

    21%7 mentions
  • Technical Knowledge & Expertise

    9%3 mentions

Reviews mentioning communication & responsiveness

May 12, 2026

Daniel McHarris

I expected to have to talk to multiple people on multiple occasions, but thankfully, I spoke to one attorney and with 2 months, matter was resolved.

Response from owner

Thank you, Daniel! Our Traffic & Injury teams like to make every process as simple as possible. It was our privilege to represent you 🦏

May 13, 2026

March 6, 2026

Zig

I had a great experience with Rhino Lawyers. They took my case seriously from the very beginning and made the entire process much less stressful than I expected. The team was professional, responsive, and clearly very knowledgeable about the law. What impressed me the most was how they kept me informed every step of the way and always took the time to answer my questions. I truly felt like they cared about getting the best possible outcome for me. Thanks to their hard work and dedication, we won the case. I’m incredibly grateful for their support and expertise throughout the entire process. If you’re looking for a law firm that will fight for you and treat you with respect, I highly recommend Rhino Lawyers.

Response from owner

Zig, thank you for the thoughtful review. We're glad to hear our team helped make the process less stressful and kept you informed every step of the way. Clear communication and taking every case seriously from the start are very important to us. We truly appreciate your trust and your recommendation of RHINO Lawyers. It was our privilege to represent you. 🦏

March 6, 2026

February 12, 2026

Emmanuel Rodriguez

Very helpful and quick to respond when I was in a jam.

Response from owner

Thank YOU, Emmanuel! Our Traffic & Injury lawyers are here to help 24/7 🦏

February 12, 2026

January 8, 2026

Clara Murphy

great services, always giving updates. excellent out come, I recommend them

Response from owner

Thanks, Clara! Communication is key to help our clients feel at ease, and also helps our lawyers drive HUGE RESULTS 🦏

January 9, 2026

July 14, 2025

Mariceli De Leon

Muy amables,Nicol una persona maravillosa,y muy amable me alludo a responder mis dudas que tenia, muchas gracias

Response from owner

¡Gracias, Mariceli! Fue un privilegio representarte. 🦏

July 14, 2025

July 2, 2025

Odile Jaquez

Great communication! Didn’t have to do any of the work and walked away with no points thank you!!

Response from owner

Thanks, Odile! Communication is key to help our clients feel at ease, and also helps our lawyers drive HUGE RESULTS 🦏

July 2, 2025

June 13, 2025

Ascaso Gallery

Excelente servicio, me mantuvieron 100% al día con todos los avances del caso.

Response from owner

Gracias! 🦏

June 13, 2025

April 9, 2025

Aly Sergie

The website purports 24 hour service. Now I don't expect a call at 2am but when I have a problem with a case, I'd expect a reply quickly. . That didn't happen. On multiple occurrences. They have a slick operation. But buyer beware....

April 9, 2025

InFocus Dentistry

Slick service to get you to sign up. They put the wrong info on the website of the clerk you need to reach. Guess what - this makes it tricky to find the venue you need to pay when they lose your case... When you're from out of state, this makes it much harder. . Last time using rhino

September 9, 2024

Cathy Ackerman

Kept me informed. No additional charges. Case dismissed

Response from owner

🦏🦏🦏🦏🦏

September 9, 2024

September 5, 2024

Hussain Imam

Just one phone call which was promptly picked up and everything has been taken of. Amazing experience!

Response from owner

Happy to help, Hussain! It was our privilege to represent you for your auto accident case 🦏

September 6, 2024

August 29, 2024

Zahira Lehri

I am now a BELIEVER... Rhino lawyers have your back, their service is outstanding, their response time is unbeatable. I called them 2 times during this process and an actual attorney answered the call immediately. They hold your hand throughout the process. I am a small business owner with 100 things on my plate. The one thing I did not have to worry about is my case since Rhino Law firm was handling it. I HIGHLY RECOMMEND THEM ... 5 STARS ALL THE WAY...

Response from owner

This is one of our best reviews yet, Zahira! Thank you for spelling out the details and sharing the fact that you’re also a small business owner who KNOWS THE DIFFERENCE WHEN IT COMES TO CLIENT SERVICE!! Clear communication is something that I preach to our team members (even our Auto Accident Attorneys). One of our mottos is, “Let us handle the details so you don’t have to worry.” It was a privilege to represent you and thank you again for putting your faith in RHINO Lawyers!!! Sincerely, Brandon F. Jones, Esq (owner)

August 29, 2024

August 29, 2024

Oscar David Flores de Valgaz

Highly recommend them for your traffic infractions. They are great with communication and managing expectations. What a great experience.

Response from owner

No case too big or too small, Oscar! Thanks for your review. Our Traffic & Auto Injury Attorneys are here to help 24/7 🦏

August 29, 2024

August 20, 2024

Ted Cooper

Rhino Lawyers was awesome to work with. Brittany was very responsive & helpful. They also won my case with no repercussions!

Response from owner

Thanks, Ted! Brittany is great, and so are you!! If it happens on the road, call RHINO 🦏

August 20, 2024

August 3, 2024

Aneika Sewell

I’m super excited I just got some exciting news about my case thanks to rhino lawyers they’re awesome I would definitely recommend them they’re truly a blessing to others ❤️🙏

Response from owner

Thank you so much for your wonderful review, Aneika! We're thrilled to hear about the exciting news on your case and are honored to have been a part of it. Your kind words and recommendation mean the world to us. We're grateful to be able to help and are always here for you. 844-RHINO-77 Drive safely 🦏

August 5, 2024

July 23, 2024

Joshua Monteiro

They have a great system set up that keeps their clients constantly. I’m a lawyer that needed a ticket handled they saved from the hassle of driving to the dreaded Polk county. Great job guys!!!

Response from owner

Thank you, Joshua! My traffic team and I are very grateful for YOU and your review. It's always our goal to provide efficient and hassle-free assistance to our clients. If you ever need anything else, don't hesitate to reach out. 24/7 📞🦏

July 23, 2024

July 9, 2024

Jayson Duran

Thank you RHINO LAWYERS I am really appreciate it for everything you guys did for me and I am very grateful for you guys representing me on my case I am more than grateful for your service and for your help I am more than happy to refer you to anyone who needs help because you guys make it so much easier for me and you guys represent me in my case and I didn’t have to worry about my case you guys keep me informed about everything that it was happening through my entire case thank you so much for everything you guys do for me, and I will not hesitate Use you guys again to represent me in the future. I’m very glad that my friend point me towards you guys because you guys did an awesome job on representing me on my case. Thank you so much and God bless you.

Response from owner

Thank you Jayson for your glowing review and Client loyalty! 🦏

July 9, 2024

July 7, 2024

Evelio Garcia

Me experience with RHINO was great. I was kept informed on my case via the portal and you cannot argue with the net results. No points, no traffic school and no increase in my car insurance.

Response from owner

Thank you, Evelio! Our firm is leading-edge with our client communication technology and are thrilled you liked it along with the results we delivered 🦏

July 8, 2024

July 6, 2024

Satish kapoor

Great professional service, timely and they keep you informed. Very happy from the beginning to the end. Thanks.

Response from owner

Thanks, Satish! We certainly try our best to give each of our Clients personalized service. Our Call Agents and Lawyers are available 24/7 to help anyone involved in an auto accident 📞🦏

July 6, 2024

June 27, 2024

Cameron Rhode

Had a fantastic experience. Initial phone call was less than 5 minutes, and the person I spoke with answered every question I had before I asked. Kept me updated the whole time through text and email. Very satisfied all around.

Response from owner

Cameron! Thank you for your review!! This is exactly what we love to hear from our Clients 🦏

June 27, 2024

June 25, 2024

Harold Roberts

Great lawyers keep you updated with every step of you case keep you informed of any new information you need and always helpful

Response from owner

Happy to help, Harold! Our Auto Accident Injury attorneys strongly believe that communication is key to the best results 🦏

June 25, 2024

June 24, 2024

Gustavo Fuentes

Excellent service and excellent communication, thank you

Response from owner

Likewise, Gustavo! Thanks for your trust in our Personal Injury lawyers 🦏

June 25, 2024

May 20, 2024

Jessica Derosier

Thank for handling my case. What I like the most I didn't need to reach out to you for any concerns because you always email me and let me know what's going with the case. It was truly peace of mind

Response from owner

Communication is key 🔑! Thank you for your trust in our Injury Team, Ms. Derosier!! 🦏

May 20, 2024

May 1, 2024

Debbie Viego

I'm very pleased with RHINO Lawyers.... when I called, they were very courteous and gave me clear information of what the next steps were, what to do and to expect. I called twice eventually and got the same courteous service. My ticket was not dismissed, but feel very satisfied with this office. Hopefully I won't need them again, but will call if I do.

Response from owner

Thank you for the nice review, Debbie! I am happy to hear we set clear expectations and delivered 🦏

May 1, 2024

February 21, 2024

R Scott Leonard-Barkley

They kept me informed through the process and out of court. No points assessed! Thank you for your assistance. I will definitely recommend your firm.

Response from owner

Thank you! If it happens on the road, we have you covered 🦏

February 21, 2024

February 9, 2024

David Nguyen

Rhino provided exceptional service. Communication was fantastic and they were able to achieve a favorable result for me!

Response from owner

Thanks, David! Communication is key to forming a team with our clients to deliver them HUGE RESULTS 🦏

February 9, 2024

January 31, 2024

Jessica Hamill

My communication started with Samantha when I was referred to Rhino Lawyers by Larocca Injury Center after being a victim of a horrible car accident. With never had being in an accident of this magnitude, I knew I needed representation. After about 10 minutes of being on the phone with Samantha, I knew I wanted Rhino Lawyers to represent me. She was kind, understanding, and made me feel safe. I opened up to her about my accident, which was very emotional for me and the compassion she showed was like no other. After signing with them, Nicole became my main source of communication. Nicole was great at explaining case updates to you in a way someone with little to no Attorney knowledge would understand. Brandon Jones, owner of Rhino Lawyers represented me at the Global Settlement Hearing. I was impressed at how he conducted himself during the mediation and leveled the playing field. With a lot of doubt and uncertainty on my end on how the settlement would go down he assured me he would do everything in his power to help me. I had faith in him and he had faith in me. We worked as a team and made the impossible, possible. The firm, as an entirety showed that they care about their clients in ways accident attorneys should. Thank you to everyone involved.

Response from owner

⭐️⭐️⭐️⭐️⭐️

January 31, 2024

January 31, 2024

Gaby Batista

They really stick with you thru out your case and keep you updated on any court dates and pending actions. So happy with this law firm. Thank you Rhino Lawyers for taking my case. Gracias

Response from owner

Thank you, Gaby! Our lawyers are available 24/7 to anyone involved in a car, truck, or motorcycle accident. If it happens on the road, please call 844.RHINO.77 🦏

January 31, 2024

June 13, 2023

Kaylee Hess

Fast, communicative, kind, all the above!!! I’m so glad we chose RHINO Lawyers!!!

Response from owner

Thank you, Ms. Hess! Attorney Mohammed did a phenomenal job with your family’s cases!! We are all absolutely thrilled with the total seven-figure total outcome :))

June 14, 2023

December 7, 2022

Chris Trujillo

RHINO Lawyers handled my case, and I could not have been more satisfied. I like the fact that they constantly updated me on what was going on, whether or not it was something minor. They got my case, resolved, and I do strongly recommend them.

Response from owner

Thank you for the awesome online words of encouragement to keep excelling in our attempt to provide for the best client experience possible! Processes here at our Auto Accident & Personal Injury practice continue to evolve, and it’s paid off for our clients!! Thanks again, Less!!!

December 7, 2022

August 9, 2022

Austin Beck

Great experience with Rhino Law. I was a little worried at first since I never met or talked with the main attorney at first, but the staff (I assume paralegals?) I dealt with were always great especially Carol. I was injured in a car accident and though luckily my injuries were not as bad as the could have been, I still had my back messed up and doctors told me I'd live with this for the rest of my life. Rhino made sure to keep me informed along the way. What I'm most happy about is their dedication to getting as much of the settlement for me as possible. The at-fault party's insurance original low balled us, very low, barely enough to cover just the existing medical bills and not much for future treatment. After a few negotiations. The team at Rhino was able to get me fairly compensated. Can't say enough good about Carol and Greg. Would definitely recommend

Response from owner

Mr. Beck! Awesome feedback, thank you so much for your review regarding your auto accident. Now you know that anyone here at the office is able to assist anyone in a time of need, we are all here to help!! Carol and Gregg are excellent, along with the rest of our RHINO Team!!!

August 13, 2022

August 3, 2022

Andargies Shiferaw

I highly recommend Rhino Lawyers. Brandon helped me with my personal injury case he was very friendly and professional. Anytime I had a question Carol got back to me very quickly and she stayed in touch with me while providing me updates.

Response from owner

Thank you, Mr. Shiferaw! You were very friendly with us, too. It was our privilege to represent you!

August 4, 2022

June 18, 2022

Sabrina Russell

Rhino Lawyers did a great job handling my auto accident case. Carol was AMAZING!!! She was on top of everything, stayed in touch with me regarding all of my appointments and constantly provided updates. The customer service was excellent and made my experience pleasant and seamless. I highly recommend Rhino Lawyers!!

Response from owner

Thank you so much, Sabrina! Achieving the maximum settlement for you was amazing! Carol is a very strong team member who brings a lot of value to our personal injury clients. Thank you for placing your trust in our entire legal team, it was our privilege to represent you!

June 20, 2022

May 12, 2022

Hamsell Parra

Highly recommend Rhino lawyers. The reasons why is they are straight forward with their legal council. Their medical contacts provide care that you need and not the most expensive treatment possible. The office is always responsive which is the most important part.

Response from owner

Thank you, Mr. Parra. It was our privilege to represent you for your car accident injury claim. Communication throughout your case was a key ingredient to our success. Our team is happy to know you are feeling better. Thanks again!

May 12, 2022